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Innovative Merchant Solutions

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37 complaints

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Innovative Merchant Solutions is an American company. The company serves retail, bankcard market and many other additional markets. Innovative Merchant Solutions was founded long ago and since then it has grown into a huge business. Innovative Merchant Solutions is considered to be one of the leading companies in the bankcard and retail markets. Innovative Merchant Solutions is a member of ACA and Better Business Bureau and tries to maintain fair business practices and be in full compliance with the policies of the clients and collection laws.

Innovative Merchant Solutions focuses on mutually profitable services and it is committed to long-term relationships with employees and customers.
Please try to contact Innovative Merchant Solutions Customer Service directly prior to posting any complaints on this site.

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Innovative Merchant Solutions Complaints & Reviews

Innovative Merchant Solutions Reviews

Frank.PGH
Innovative Merchant Solutions - Hidden Fees and charges, no cancelation options, total ripoff
5.0 21215 Burbank Blvd., Suite 100 Woodland HillsCA91367 818-436-7800, 800-397-0707 http://www.innovativemerchant.com/company/contact.php

Innovative Merchant Solutions is a total rip off; I cancelled my account and still received charges from them. I refuse to pay for services I do not use. They are charge hidden s...

#311681
Apr 12, 2012
44

Bolankeith
Innovative Merchant Solutions (Intuit)
5.0 21215 Burbank Blvd., Suite 100 Woodland HillsCA91367 818-436-7800, 800-397-0707 http://www.innovativemerchant.com/company/contact.php

After 2 days of being on hold (literally) I got to speak to someone who confirmed the online posts that they charge $295.00 to terminate. Its ongoing and is not just 'early' termin...

#279599
Dec 06, 2011
224

Elisabetht
Innovative Merchant Solutions - This company is deceptive- stay away!!
5.0 21215 Burbank Blvd., Suite 100 Woodland HillsCA91367 818-436-7800, 800-397-0707 http://www.innovativemerchant.com/company/contact.php

Im actually too pissed to write out everything that has happened to me with this company, all i can say is that it costs me $50.00 a month to accept credit cards and its gonna cost...

#259016
Aug 31, 2011
207

Blues in...
Innovative Merchant Solutions HAHAHAHA!!!!
5.0 21215 Burbank Blvd., Suite 100 Woodland HillsCA91367 818-436-7800, 800-397-0707 http://www.innovativemerchant.com/company/contact.php

I am a small business owner/ operator out of Woodstock il. I was kicking around accepting credit cards what a mistake that was. the sales rep for this company was dishonest. He...

#242048
Jun 08, 2011
313

Anonymous
Innovative Merchant Solutions - Inovative merchant solutions
5.0 21215 Burbank Blvd., Suite 100 Woodland HillsCA91367 818-436-7800, 800-397-0707 http://www.innovativemerchant.com/company/contact.php

Do not use them for credit/debit processing if you do not want to pay high termination fees there is no lenght if time one the "agreement" for time of use they have y...

#233717
Apr 22, 2011
240

Daddiogee
Innovative Merchant Solutions - Charged fees on free account - delaying refund
5.0 21215 Burbank Blvd., Suite 100 Woodland HillsCA91367 818-436-7800, 800-397-0707 http://www.innovativemerchant.com/company/contact.php

This company has the worst customer service I have ever experienced and I am more and more convinced they are operating some kind of scam. Through my use of Intuit Quickbooks I was...

#232656
Apr 16, 2011
509

Dundee
Innovative Merchant Solutions - Avoid Innovative Merchants
5.0 21215 Burbank Blvd., Suite 100 Woodland HillsCA91367 818-436-7800, 800-397-0707 http://www.innovativemerchant.com/company/contact.php

If you are in the market for a credit card processing company, I would strongly suggest that you avoid Innovative Merchants. My experience with them was far from satis...

#219321
Feb 01, 2011
504

Tabbyloso
Innovative Merchant Solutions - Rip Off
5.0 21215 Burbank Blvd., Suite 100 Woodland HillsCA91367 818-436-7800, 800-397-0707 http://www.innovativemerchant.com/company/contact.php

This Company is horrible they charge you $295 without telling you and claim its on your contract from 2years ago! I am taking them to small claims court asap dont trust them. They ...

#217901
Jan 24, 2011
329

Aalonso818
Innovative Merchant Solutions - Eliminate middle men service providers
5.0 21215 Burbank Blvd., Suite 100 Woodland HillsCA91367 818-436-7800, 800-397-0707 http://www.innovativemerchant.com/company/contact.php

Go with Merchant Services Direct!!! We are a newly opened office in Centennial, co. Making a great reputatin for our company while being one of the top 500 fastest growing companie...

#213945
Dec 30, 2010
683

Anonymous
Innovative Merchant Solutions - Stole money from me
5.0 21215 Burbank Blvd., Suite 100 Woodland HillsCA91367 818-436-7800, 800-397-0707 http://www.innovativemerchant.com/company/contact.php

Innovate Merchant Solutions has 2000 dollars from a stolen machine that wasn't batched and refuses to give me my money. I will be taking them to court! On top of that, they c...

#213904
Dec 30, 2010
225

Askothed...
Innovative Merchant Solutions - STAY AWAY FROM INNOVATIVE MERCHANT SERVICE COMPANY, THEY ARE LIER'S !!!
5.0 21215 Burbank Blvd., Suite 100 Woodland HillsCA91367 818-436-7800, 800-397-0707 http://www.innovativemerchant.com/company/contact.php

As small business owner, I used them as my merchant account provider. They have the worst customer service I have ever dealt with. They never returned my phone calls, never emailed...

#210310
Dec 06, 2010
259

Anonymous
Innovative Merchant Solutions - Compromised my SS#, Lost account info
5.0 21215 Burbank Blvd., Suite 100 Woodland HillsCA91367 818-436-7800, 800-397-0707 http://www.innovativemerchant.com/company/contact.php

Innovative Merchant Services cannot be trusted. The background on this is we had a charge come through that we thought was fraudulent. Because of this, we refunded the payment and ...

#209698
Dec 02, 2010
118

Anonymous
Innovative Merchant Solutions - Charged me a faulse charge.
5.0 21215 Burbank Blvd., Suite 100 Woodland HillsCA91367 818-436-7800, 800-397-0707 http://www.innovativemerchant.com/company/contact.php

The company innovative merchant solutions is trying to charge me added on fees after I was clear of my account, a year ago! I am not a sucker and will pursue a transparent responce...

#207468
Nov 16, 2010
318

Pinelands
Innovative Merchant Solutions - Stay Away From Inovative Merchant Services
5.0 21215 Burbank Blvd., Suite 100 Woodland HillsCA91367 818-436-7800, 800-397-0707 http://www.innovativemerchant.com/company/contact.php

Stay as far away as possible from this credit card processor. There are many hidden fees with them buried in there contract. For example a 295.00 cancellation fee. They have modifi...

#198039
Sep 11, 2010
857

What Now
Innovative Merchant Solutions
5.0 21215 Burbank Blvd., Suite 100 Woodland HillsCA91367 818-436-7800, 800-397-0707 http://www.innovativemerchant.com/company/contact.php

I changed banks and was told to send fax and IMS would put a hold on it till I switched banks, so i did. I left a little money and went on. When I went to close the old bank accoun...

#193846
Aug 13, 2010
449

Rmarvin
Innovative Merchant Solutions - Fraud-Unauthorized Charges
5.0 21215 Burbank Blvd., Suite 100 Woodland HillsCA91367 818-436-7800, 800-397-0707 http://www.innovativemerchant.com/company/contact.php

In January 2009 I was considering starting my own business and attended an e-commerce business seminar held by a company called Auction Teacher. Several hundred people were in atte...

#189489
Jul 14, 2010
1358

Anonymous
Innovative Merchant Solutions - WARNING!!
5.0 21215 Burbank Blvd., Suite 100 Woodland HillsCA91367 818-436-7800, 800-397-0707 http://www.innovativemerchant.com/company/contact.php

There is no way out of their contracts without paying a $295 cancellation fee! Doesn't matter if you cancel after 1 year or 20 years your going to get hit with a $295 fee! D...

#187062
Jun 23, 2010
633

Dsummero
Innovative Merchant Solutions - Voice on Your Opinion about IMS on Ireport and Clarkhoward.com
5.0 21215 Burbank Blvd., Suite 100 Woodland HillsCA91367 818-436-7800, 800-397-0707 http://www.innovativemerchant.com/company/contact.php

Here are a couple of sites to help get enough people to see this issue in a broader audience. If they are enough people to voice their personal situation with this company perhaps...

#175338
Mar 18, 2010
773

Bloody red
Innovative Merchant Solutions
5.0 21215 Burbank Blvd., Suite 100 Woodland HillsCA91367 818-436-7800, 800-397-0707 http://www.innovativemerchant.com/company/contact.php

Don't ever deal with this company. They charge you a $295.- cancellation fee, which can be at any given time. Even if you deal with them for two years and decide to cancel, your ba...

#174553
Mar 12, 2010
633

Anonymous
Innovative Merchant Solutions - IMS and Legacy Concept Business Misrepresentation
5.0 21215 Burbank Blvd., Suite 100 Woodland HillsCA91367 818-436-7800, 800-397-0707 http://www.innovativemerchant.com/company/contact.php

Dozens of unsuspecting job seekers who apply for employment through the internet are falling into a trap. They are enrolled in a training program where they are led to bel...

#171055
Feb 12, 2010
1836

Adelea@t...
Innovative Merchant Solutions - Innovative Solutions - is anything but!
5.0 21215 Burbank Blvd., Suite 100 Woodland HillsCA91367 818-436-7800, 800-397-0707 http://www.innovativemerchant.com/company/contact.php

Incredible!! this is one awful company.. We made a charge the charge went through on the customer's end. Innovative Solutions is still withholding our funds. When asked why they...

#168658
Jan 22, 2010
756

Anonymous
Innovative Merchant Solutions is a rip off
5.0 21215 Burbank Blvd., Suite 100 Woodland HillsCA91367 818-436-7800, 800-397-0707 http://www.innovativemerchant.com/company/contact.php

The previous General Manager at our Company had contracted Innovative Merchant Solutions to process credit card transactions from our customers. I shopped Merchant processors and...

#160303
Oct 27, 2009
859

Radeckd
Innovative Merchant Solutions steals money from merchants
5.0 21215 Burbank Blvd., Suite 100 Woodland HillsCA91367 818-436-7800, 800-397-0707 http://www.innovativemerchant.com/company/contact.php

This company has the worst and the most unqualified customer service ever. This includes basically all departments. I think they are all high school dropouts. The dumbest people Iâ...

#156230
Aug 31, 2009
1438

Ewronski
Innovative Merchant Solutions - Innovative Merchant Services A RIP OFF BEWARE
5.0 21215 Burbank Blvd., Suite 100 Woodland HillsCA91367 818-436-7800, 800-397-0707 http://www.innovativemerchant.com/company/contact.php

Any and all considering setting up a merchant account in order to accept credit cards need to avoid Innovative Merchant Solutions the merchant account services attached to Quickboo...

#154985
Aug 12, 2009
1699

Anonymous
Horrible on every level - Innovative Merchant Solutions
5.0 21215 Burbank Blvd., Suite 100 Woodland HillsCA91367 818-436-7800, 800-397-0707 http://www.innovativemerchant.com/company/contact.php

I have a small business. Got the nice ad in my Quickbooks software for merchant solutions through Innovative. OH MY G**** What a mistake!!!! Been a nightmare since May. I just f...

#151815
Aug 04, 2009
1688

Bandaches
Innovative Merchant Solutions should be avoided
5.0 21215 Burbank Blvd., Suite 100 Woodland HillsCA91367 818-436-7800, 800-397-0707 http://www.innovativemerchant.com/company/contact.php

AVOID Intuit and its Innovative Merchant Solutions!! The following are FACTS related to my experience with them: 1) They play sneakery with contract t...

#143806
Jan 06, 2009
534

Notavictim
Innovative Merchant Solutions Lies
5.0 21215 Burbank Blvd., Suite 100 Woodland HillsCA91367 818-436-7800, 800-397-0707 http://www.innovativemerchant.com/company/contact.php

I have a small business and was looking for a better corporate credit card merchant rate. Innovative Merchant Solutions quoted me a lower rate than B of A. So I switched over, but ...

#138128
Oct 04, 2008
528

Ppope
Innovative Merchant Solutions - INNOVATIVE MERCHANT SERVICES
5.0 21215 Burbank Blvd., Suite 100 Woodland HillsCA91367 818-436-7800, 800-397-0707 http://www.innovativemerchant.com/company/contact.php

If your company or you have had your clients money held after doing business with this company, please email your story to paul@popefinancialcenter.com. I want to hear your story t...

#136657
Sep 24, 2008
708

Asongwe
Innovative Merchant Solutions - Innovative Merchant Solution
5.0 21215 Burbank Blvd., Suite 100 Woodland HillsCA91367 818-436-7800, 800-397-0707 http://www.innovativemerchant.com/company/contact.php

I just got ripped off my innovative merchant solutions. I was introduced to this company by another scam called "the auction teacher." They charged me $500 up...

#133086
Aug 28, 2008
460

Intech
Innovative Merchant Solutions are Liars and Crooks
5.0 21215 Burbank Blvd., Suite 100 Woodland HillsCA91367 818-436-7800, 800-397-0707 http://www.innovativemerchant.com/company/contact.php

I also signed up woth Innovative Merchant Solutions and found out thier rates are way too high. After I canceled they hit me with a $395.00 cancellation fee. The salesman Robert He...

#126557
Jul 07, 2008
596
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Related Information

Credit Cards
A credit card is a system of payment. It is named after the small plastic card. The card is issued to users of the system. The issuer lends money to the user to be paid later to the merchant. It is different from a charge card, since it does not require the balance to be paid off in full each month. It allows the consumer to 'revolve' his/her balance with the interest being charged. Almost all credit cards are issued by local banks or Credit Unions. They are of the same shape and size as indicated by the Standard. Credit cards are issued after an account has been approved by the credit provider. The validity of the card is verified using a credit card payment terminal or Point of Sale (POS) system. Sometimes poor security level of the credit cards and/or credit card systems can provide different possibilities for fraud. There's even such a thing as a black market for stolen credit card numbers, which are usually used quickly before the cards are reported stolen. So, be aware!

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