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The previous General Manager at our Company had contracted Innovative Merchant Solutions to process credit card transactions from our customers. I shopped Merchant processors and found a better rate.

I canceled in writing with Innovative Merchant Solutions but they continued to debit my Company bank account. I sent them two letters from the President and Owner of the Company and they continued to debit my account. I contacted my bank and they said the only thing I could do to stop them would be to close my account. Innovative continued to debit my account for 4 more months.

Now pissed off at the Bank and Innovative Merchant Solutions I closed my bank account. The people were rude, unprofessional and new exactly what they were doing.

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Anonymous
#163790

Signed up with IMS on 6/25/10. Processed our first transaction on 6/28/2010.

Gave us the run around for a week. Voided the transaction. Closed out the account. They debited 151.71 from my account the day the account was closed.

Now, they are debiting my account 319.93 today. Tried reaching a manager. GOOD LUCK!!!!

This company is horrible!!A TOTAL RIPOFF! Beware!

Anonymous
#96229

Same thing here, Had our money for two weeks. Called them at least 20 times, some employees were helpful were others didn't have a clue about anything.

Must of been told 20 different stories from 20 different people, all lies!! I have had enough. Just waiting for my money and then I'm gone.

Having a merchant account shouldn't be this difficult. Beware of this company.

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