Stay away from IMS - Innovative Merchant Solutions. I was deceptively talked into getting a quote on paper which turned out to be a contract for indefinitely.
When I called in to complain, they threatened me with a $375.00 cancellation fee. Then I received a call from IMS to collect money for a debit pin pad that I never received. After calling and complaining many times, they finally investigated and found out that they never sent me the pin pad. I demanded to get out of the contract but they refused.
Finally they agreed to a two year contract and told me I would not be charged a termination fee after two years and they agreed to waive the monthly statement fee. IMS also agreed to give me this in writing. After 12 phone calls, the supervisior finally picked up my calls and faxed over a letter but only stated the two year contract with free termination. I have to make 5 more calls to get them to fax over the letter stating NO STATEMENT FEES for the life of the contract.
Even after giving me this letter in writing, they still charged me the Statement Fee. When I called to request a refund, they said they cannot do anything about it unless I had proof. When I faxed over the proof, the customer service rep. told me she would discuss it with the supervisior.
I asked for a call back and she said she would try. I asked for refund after reviewing the faxed letter, she said she cannot promise me anything. I think this company is a scam. A friend of mine used them few years ago and she got scammed as well.
She was charged $375.00 dollars for cancelling after 3 years and then they still continued to charge her account $39.90/month for one year after that. Stay away from Innovative Merchant Solutions.
I think it's run by all family members since they all had the same last name in the faxes I received from them.