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Don't ever deal with this company. They charge you a $295.- cancellation fee, which can be at any given time. Even if you deal with them for two years and decide to cancel, your bank account will be debited for $295.- Their Agreement is "open-ended" meaning there is no...
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DisputeResolutions
Dis***Resolutions

Innovative Merchant Solutions is committed to providing excellent service to help our customers grow and succeed in their businesses. We operate in a very competitive busines...

Anonymous
Take them to Court.

They are indeed a bad company to deal with but as I have learned take them to court. Depending on the amount small claims is good. Get a judgement. They will scream but that ...

#174553
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Dozens of unsuspecting job seekers who apply for employment through the internet are falling into a trap. They are enrolled in a training program where they are led to believe they can become business consultants. The company, Innovative Merchant Solutions,...
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Anonymous
ABDULA BOYKIN

They have a manager there who brags about being from NY. The reality is that she runs a flim flam organization.

Anonymous
unknown

just got a call from them. Woke me up and got me mad. Ha. I might go to the interview and mess with the managers just to see what they do when I fire some educated questions...

#171055
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Incredible!! this is one awful company.. We made a charge the charge went through on the customer's end. Innovative Solutions is still withholding our funds. When asked why they say they want our customer to call them.. Our customer is traveling and is not even...
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Anonymous
Unbelieveable

This company did me the sameway. They are holding funds even after I reverse the transaction. The customer service is the worst I have ever seen or dealt with in my life. I d...

Anonymous
ww

Exact same problem. They have initiated 3 \"fraud investigations\" of my charges, all for the same customer (our best customer, with whom we have an excellent relationship). ...

Merida,Yucatan
#168658
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The previous General Manager at our Company had contracted Innovative Merchant Solutions to process credit card transactions from our customers. I shopped Merchant processors and found a better rate. I canceled in writing with Innovative Merchant Solutions but they...
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Anonymous
Erik

Signed up with IMS on 6/25/10. Processed our first transaction on 6/28/2010. Gave us the run around for a week. Voided the transaction. Closed out the account. They debited 15...

Anonymous
James

Same thing here, Had our money for two weeks. Called them at least 20 times, some employees were helpful were others didn\'t have a clue about anything. Must of been told 20 ...

#160303
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This company has the worst and the most unqualified customer service ever. This includes basically all departments. I think they are all high school dropouts. The dumbest people I've ever had to deal with. It is sad that company like Intuit doesn't want to do anything...
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Anonymous
FlyBoy

I am in the middle of this mess now. We got burned on a few large fraud deals from a ring in Quebec (which have now been charged back). IMS Risk Dept has been randomly reque...

Anonymous
Radeckd

I was lucky to get my money after about 4 weeks, but it still doesn\'t change a thing about the way they treat merchants. I guess it is Intuit\'s way of dealing with customers...

#156230
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Any and all considering setting up a merchant account in order to accept credit cards need to avoid Innovative Merchant Solutions the merchant account services attached to Quickbooks. This service is not what it appears. There are numerous undisclosed fees associated...
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Anonymous
Anonymous

I just got off the phone with these people. I have refuse to send the documents they are asking for because I see no reason that they would need that sort of information. They...

Anonymous
Scamedby Innovative Merchant S

After 2 years of transactions, we took a bad card from 1 customer. Innovative froze $5,000 without even a phone call. When I called them to find out where my money was they i...

#154985
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I have a small business. Got the nice ad in my Quickbooks software for merchant solutions through Innovative. OH MY G**** What a mistake!!!! Been a nightmare since May. I just faxed my request to close the account. I expect it will take them 3 weeks to get that...
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#151815
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AVOID Intuit and its Innovative Merchant Solutions!! The following are FACTS related to my experience with them: 1) They play sneakery with contract terms. They have a merchant agreement that makes reference to a website document that is loaded with secondary terms....
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#143806
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I have a small business and was looking for a better corporate credit card merchant rate. Innovative Merchant Solutions quoted me a lower rate than B of A. So I switched over, but all my customers use Corporate Credit cards which Innovative Merchant Solutions knew, but...
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#138128
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If your company or you have had your clients money held after doing business with this company, please email your story to paul@popefinancialcenter.com. I want to hear your story to see if it matches mine. Our clients money was held without reason, justification etc....
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Anonymous
erniejde@yahoo.com

AVOID Intuit and its Innovative Merchant Solutions!! The following are FACTS related to my experience with them: 1) They play sneakery with contract terms. They have a m...

Anonymous
You

DONT TRY REDWOOD MERCHANT! ALL THEIR EMPLOYEES SUCK AND THEY HAVE ZERO COMMUNICATION WITH THE CUSTOMER! I JUST DROPPED THEM BECAUSE OF IT!

#136657
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